Call Center Archives - Nexstar Network
Training The People Who Answer Your Phones As an industry, we’re pretty good at training. Most companies meet with field personnel at least once a week, and management gathers once per day to make sure everyone is on the same page. Even manufacturer reps are constantly asking if they can come train the team on...
How Do You Sound? If you’re a general manager or an owner, it’s your responsibility to know how your company sounds 24 hours a day. This is shocking news to some, but knowing how you sound is vital to the continued success of your organization. And before you stop reading this article...
Are the Right People Answering Your Phones? Everyone wants their company to have a great customer experience, from the time they decide to call to when the door closes as your technician leaves their home. It seems like a simple concept, use advertising and your community presence to convince people to call you...
Don’t Forget This Key Step in Prepping Your Call Center for Busy Season Communicate! Read part one of this series: Are you READY? Prepping Your Call Center for Busy Season. Before busy season hits, your team needs to be aware of vacation time and paid time off. This doesn’t mean you must issue a complete blackout period, but you need to...