PHCE Call Center: Let’s Stop Being Surprised by the Holidays

PHCE Call Center: Let’s Stop Being Surprised by the Holidays

The holidays will soon be upon us—but no matter what time of year you read this, there will always be something on the horizon, year after year. If you don’t have a plan for how to manage the holidays, you will also, year after year, experience the same...
Residential Contractors: How to Avoid ‘Death By Meeting’

Residential Contractors: How to Avoid ‘Death By Meeting’

Jen Anesi from ACHR the NEWS wrote a great article in the March 16th issue about avoiding unproductive and wasteful meetings. The article provides tips from Nexstar Network Business Coach Jodi Peter to ensure meeting leaders are properly utilizing the time they have...
PHCE Residential Contractors: Let’s Talk Timing

PHCE Residential Contractors: Let’s Talk Timing

By David Janssen, Nexstar Network® Membership Sales Well, the 2014 NFL Draft took place last week. What an amazing event. As a Minnesota Vikings fan, I wonder if they picked the right players to help the new coaching staff have an immediate impact. With the NFL on my...
PHCE Customer Service: Plan to Take Care of Your Plan Customers!

PHCE Customer Service: Plan to Take Care of Your Plan Customers!

It’s time to start thinking about our Service Plan members. Hopefully you put a little more thought into this than most contractors out there, and by thought I mean more than just a desire to finish them at some point. What I am talking about here is having a...
PHCE Call Center: Eliminate Blind Auditions from Your Company’s Voice

PHCE Call Center: Eliminate Blind Auditions from Your Company’s Voice

Do you really know about your company’s voice and are you doing anything to improve it? Constant evaluation and improvement is the only way your call center will improve, and you, as a leader, need to drive the momentum. We tend to pay the most attention to the...