Leadership Lounge: Employee Engagement

Leadership Lounge: Employee Engagement

Phil Smitherman, Nexstar board member and owner of Banks Quarles and Aux Mechanical, talks with Nexstar President and CEO Jack Tester about the key to employee engagement. Phil’s company was the highest-rated Nexstar company in employee engagement two years...
HVAC Install: Making a Stellar First Impression

HVAC Install: Making a Stellar First Impression

When your install team arrives at a customer’s home, are you confident they’re making a great first impression? Your installers spend more time with customers than anyone else in your residential service company. You owe it to your team to take the time to...
Do the Seasons Sneak Up On You? Here’s How to Avoid That Feeling

Do the Seasons Sneak Up On You? Here’s How to Avoid That Feeling

Although we can’t always count on the exact specifics of weather, we can always count on the seasons changing. And the seasons changing will bring slow times with themandthis should come as no surprise to those of us in the residential contracting business! And...
Create the Culture You Want—It Starts With You!

Ride-Alongs: Learn About the Ultimate Technician Coaching Tool

Make the ultimate investment in your employees by making the decision to do ride-alongs with your technicians. Committing to ride-alongs is committing to a training implementation tool that has an 88% performance impact! Giving your time is one of the best ways to...