Leadership Lounge: Recruiting the Next Generation

Leadership Lounge: Recruiting the Next Generation

Nexstar President and CEO Jack Tester sits down with Nexstar member Geno Caccia to talk with Geno’s answer to the question of the moment: Where to find plumbing, electrical and HVAC technicians. It’s no secret that our industries are in something of a...
HVAC Install: Making a Stellar First Impression

HVAC Install: Making a Stellar First Impression

When your install team arrives at a customer’s home, are you confident they’re making a great first impression? Your installers spend more time with customers than anyone else in your residential service company. You owe it to your team to take the time to...
Are you READY? Prepping your call center for peak season

Are you READY? Prepping your call center for peak season

I realize that most of you are just getting over the winter blues, but now is the time to start planning for your busy season. Several things are needed to ensure you get your peak season off to a great start and can endure this challenging time within your company:...
Ride-Alongs: Learn About the Ultimate Technician Coaching Tool

Ride-Alongs: Learn About the Ultimate Technician Coaching Tool

Make the ultimate investment in your employees by making the decision to do ride-alongs with your technicians. Committing to ride-alongs is committing to a training implementation tool that has an 88% performance impact! Giving your time is one of the best ways to...
Ride-Alongs: Learn About the Ultimate Technician Coaching Tool

How Value-Added Services Can Create Loyal, Repeat Customers

One of your technicians is out on a call. They’ve greeted your customer effectively, set expectations and presented options, and completed the job properly and on time. It seems as though the customer is completely satisfied. Congratulations on a job well done! But...