Tech Ride Alongs are a High-Return Activity

Tech Ride Alongs are a High-Return Activity

Getting out of the office can often look like the impossible dream. There is so much to be done in the office that the thought of leaving creates anxiety about what won’t get accomplished. What if I told you that time spent in the field (in the form of ride alongs...
Create An Environment That Empowers You

Create An Environment That Empowers You

I feel like I’m living out of a cardboard box right now. As a Nexstar coach who lives remotely from the St. Paul office, I have a home office where I conduct most of my work. My home is currently undergoing a complete remodel, so needless to say, my world is upside...
Harnessing the Power of Habits

Harnessing the Power of Habits

Not everyone is a creature of habit. While some people enjoy the routine and security that habits provide, others find habits to be limiting and dull. The fact is, finding and practicing the right habits can be very empowering. Your work routine can make it feel like...
How Value-Added Services Can Create Loyal, Repeat Customers

How Value-Added Services Can Create Loyal, Repeat Customers

One of your technicians is out on a call. They’ve greeted your customer effectively, set expectations and presented options, and completed the job properly and on time. It seems as though the customer is completely satisfied. Congratulations on a job well done! But...