by Scott Brinkley | Jun 17, 2019 | Blog, Service Business Coaching
I’ve seen it time and again– summer comes around, and a shop that normally runs 3-4 service calls per technician per day gets a wave of customer calls. As an owner or manager, you think your business needs to take advantage of the influx of business, so you start...
by Jodi Peter | Sep 11, 2017 | Blog, Service Business Coaching, Successful Contractor
A recipe for success in a plumbing, HVAC and electrical business starts by deciding what kind of company you want to be. As an owner or executive manager, what is your vision? Before you can figure out what’s holding you back, you must have a defined vision of...
by Ed Cerier | Jun 12, 2017 | Blog, Independent Home Services Contractors Training, Service Business Coaching, Successful Contractor
Nexstar President and CEO Jack Tester sits down with Nexstar member Geno Caccia to talk with Geno’s answer to the question of the moment: Where to find plumbing, electrical and HVAC technicians. It’s no secret that our industries are in something of a...
by Gresham Ard | May 23, 2017 | Blog, Home Service Best Practices, Independent Home Services Contractors Training, Service Business Coaching, Successful Contractor
When your install team arrives at a customer’s home, are you confident they’re making a great first impression? Your installers spend more time with customers than anyone else in your residential service company. You owe it to your team to take the time to...
by Ed Cerier | May 1, 2017 | Blog, Service Business Coaching, Successful Contractor
Nexstar Network is so excited to bring you Leadership Lounge, a podcast hosted by our President and CEO Jack Tester! In each episode, Jack will discuss relevant business planning workshops development topics from a leadership perspective, including personal...
by Susan Kimball | Apr 3, 2017 | Call Center, Know Your Numbers, Marketing Coach for Business, Service Business Coaching, Uncategorized
When done right, using call tracking services provides extremely useful information you can use to make smart marketing decisions and identify opportunity in your call center. If you’re wondering how to get started in call tracking, begin with Call Tracking: Part of...
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