by Ed Cerier | Sep 18, 2017 | Blog, Home Service Best Practices, Successful Contractor
Phil Smitherman, Nexstar board member and owner of Banks Quarles and Aux Mechanical, talks with Nexstar President and CEO Jack Tester about the key to employee engagement. Phil’s company was the highest-rated Nexstar company in employee engagement two years...
by Jodi Peter | Sep 11, 2017 | Blog, Service Business Coaching, Successful Contractor
A recipe for success in a plumbing, HVAC and electrical business starts by deciding what kind of company you want to be. As an owner or executive manager, what is your vision? Before you can figure out what’s holding you back, you must have a defined vision of...
by Ed Cerier | Jun 19, 2017 | Blog, Successful Contractor
Nexstar Network likes to feature employees at our member companies who are doing a stellar job. This month, we’re featuring Margot Shaffer, the operations manager at Corley Plumbing Air Electric. How long have you been with your company and in the industry? I...
by Ed Cerier | Jun 12, 2017 | Blog, Independent Home Services Contractors Training, Service Business Coaching, Successful Contractor
Nexstar President and CEO Jack Tester sits down with Nexstar member Geno Caccia to talk with Geno’s answer to the question of the moment: Where to find plumbing, electrical and HVAC technicians. It’s no secret that our industries are in something of a...
by Gresham Ard | May 23, 2017 | Blog, Home Service Best Practices, Independent Home Services Contractors Training, Service Business Coaching, Successful Contractor
When your install team arrives at a customer’s home, are you confident they’re making a great first impression? Your installers spend more time with customers than anyone else in your residential service company. You owe it to your team to take the time to...
by Tracy Robinson | May 15, 2017 | Blog, Call Center, Successful Contractor
Communicate! Read part one of this series: Are you READY? Prepping Your Call Center for Busy Season. Before busy season hits, your team needs to be aware of vacation time and paid time off. This doesn’t mean you must issue a complete blackout period, but you need to...
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