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Leadership Lounge: Employee Engagement

by | Sep 18, 2017 | Blog, Home Service Best Practices, Successful Contractor

Phil Smitherman, Nexstar board member and owner of Banks Quarles and Aux Mechanical, talks with Nexstar President and CEO Jack Tester about the key to employee engagement. Phil’s company was the highest-rated Nexstar company in employee engagement two years...
Are You Holding Back Your Business? What to Focus on for Growth

by | Sep 11, 2017 | Blog, Service Business Coaching, Successful Contractor

A recipe for success in a plumbing, HVAC and electrical business starts by deciding what kind of company you want to be. As an owner or executive manager, what is your vision? Before you can figure out what’s holding you back, you must have a defined vision of...
Featured Manager: Margot Shaffer, Corley Plumbing Air Electric

by | Jun 19, 2017 | Blog, Successful Contractor

Nexstar Network likes to feature employees at our member companies who are doing a stellar job. This month, we’re featuring Margot Shaffer, the operations manager at Corley Plumbing Air Electric. How long have you been with your company and in the industry? I...
Don’t Forget This Key Step in Prepping Your Call Center for Busy Season

by | May 15, 2017 | Blog, Call Center, Successful Contractor

Communicate! Read part one of this series: Are you READY? Prepping Your Call Center for Busy Season. Before busy season hits, your team needs to be aware of vacation time and paid time off. This doesn’t mean you must issue a complete blackout period, but you need to...