Are you READY? Prepping your call center for peak season

Are you READY? Prepping your call center for peak season

I realize that most of you are just getting over the winter blues, but now is the time to start planning for your busy season. Several things are needed to ensure you get your peak season off to a great start and can endure this challenging time within your company:...
Call Tracking: Recording and Evaluating Calls

Call Tracking: Recording and Evaluating Calls

When done right, using call tracking services provides extremely useful information you can use to make smart marketing decisions and identify opportunity in your call center. If you’re wondering how to get started in call tracking, begin with Call Tracking: Part of...
Thanksgiving Countdown: One Day Away!

Thanksgiving Countdown: One Day Away!

We are so excited for tomorrow! To conclude our Thanksgiving countdown, here are a few more recipes that will help round out your meal planning. Have a safe and enjoyable Thanksgiving! Denise Swafford’s Mississippi Mud Cake Preheat oven to 350 degrees Mix 1...