Dispatch Archives - Nexstar Network
Featured Call Center Employee: Natasha Zamora, Campbell & Company Natasha Zamora, Dispatcher, Campbell & Company How long have you been with your company and in the industry? Well, I started working with Campbell and Company in 2012. It’s only been within the last two years I’ve started as a dispatcher here. How did you get...
PHCE Call Center: Managing a Crisis How does your call center manage disaster? We’re talking extreme weather, a fire, a power outage—not necessarily the zombie apocalypse—but if that does happen, you’ll be covered for that too. You should know or at least have some idea how your business will continue...
Service Business Coaching: Be Deliberate About Communicating With Your Team A fundamental challenge for owners and managers is making sure the right people know the right things. Keeping your employees in the know can have huge benefits, but knowing who should know what can help you avoid problems that come with wielding potentially sensitive...
Residential Contractors: Empathy Should Be the Foundation of Your Call Center The old saying is true: Customers will remember not what you said or what you did, but how you made them feel. This begins with empathy. Before you can apply empathy to your practice, it is important to understand how it differs from sympathy. These two words are...
Residential Contractor: The Power of Thank You Motivates A sincere THANK YOU is a powerful thing. Looking someone in the eye and telling them you appreciate what they do for you and the company is grossly underutilized in business and that’s a shame. Owners and managers would not have jobs without the people who help us...