independent home services contractors Archives - Nexstar Network
Nexstar Super Meeting 2017: On the Shoulders of Giants WASHINGTON—More than 700 people in the plumbing, heating, cooling and electrical (PHCE) residential contracting industry came together September 13-15, 2017 to attend Nexstar Network’s 25th annual Super Meeting. It was Nexstar’s most popular event to date. Nexstar...
Nexstar Network gets precise at its 2016 Super Meeting Author and entrepreneur Gino Wickman was featured speaker SAN DIEGO—Coming off of an inspirational and motivational Owners’ Spotlight in March, Nexstar Network honed in on specific, actionable business practices for this year’s Super Meeting, Sept. 28-30,...
Building Value Starts With Your Customer Service Representatives In today’s market, consumers do not mind spending their hard-earned money for a quality product or name-brand service. They do; however, have to be able to perceive that there is indeed value, or a difference between products and services. This begins with the...
Featured Call Center Employee: Sarah Talbot, Call Center Manager at Dutton Plumbing Sarah Talbot, Call Center Manager, Dutton Plumbing How long have you been with your company and in the industry?  I have been with Dutton Plumbing for two years. The industry the same amount of time, but customer service since I was 16. That will be 10 years in...