Super Meeting 2018 Highlights
World Class Content
Developing a Personal Growth Plan: World-renowned leadership trainer, growth expert, and best-selling author John C Maxwell kicked off Nexstar’s 2018 Super Meeting by teaching our members how an intentional life is the key to personal and professional growth.
Growth Strategy: Longtime Nexstar trainer and current Director of Training Strategy Keith Mercurio shared a comprehensive strategy for hiring and developing great people – a key part of growth for any successful business in our industry.
A Story of Growth: Judaline Cassidy shared the story of her difficult upbringing in Trinidad and Tobago, her eventual training in the trades, and the challenges of working and interacting with customers and coworkers in a predominantly male industry.
Know Your Business, Grow Your Business: Bar Rescue star and renowned business consultant gave Nexstar members a crash course in the importance of the “R Factor” – the reactions that we create for our customers each day. Creating and harnessing positive reactions is what separates successful businesses from their competitors.
What Is a Super Meeting?
Highlights from Super Meeting 2017 in Washington, D.C.
Nexstar Network’s 2017 Super Meeting, “On the Shoulders of Giants,” was Nexstar’s most popular event to date! We brought in experts in the fields of recruiting, hiring and coaching, and celebrated 25 years helping plumbing, heating, cooling and electrical contractors grow their businesses.
Members walked away from the event with more takeaways and guides than ever before: a comprehensive guide to marketing in the PHCE industry, a recruiting road guide, a training process workbook, and more.
Nexstar President and CEO Jack Tester took the stage at the beginning of Super Meeting and spoke to how much Nexstar and its members have grown in the last 25 years. The average Nexstar member company in 2017 is about $7 million in revenue. Collectively, Nexstar member companies employ 21,000 people and do nearly $4 billion in consumer sales.
Hiring and Interviewing
Steve Cadigan, former vice president of talent at LinkedIn, was the first keynote presenter at Super Meeting. He explained that the internet, and then the creation of LinkedIn, has fundamentally changed the recruiting process forever. He told the audience that the main driver of value creation in every organization is people, but to attract talent, a company must first define who it is.
Experiences matter to employees. If they enjoy working with you, they will tell the world, Cadigan said. He told the story of one employee who worked in the finance department, but had a passion for food. When the company decided to start providing food for employees on their campus, the employee in the finance department with a passion for food was tapped to create the cafes. He eventually left LinkedIn to follow his passion in the food industry, but still speaks highly of LinkedIn and the opportunities the company opened for him.
“Our employees are our public relations department,” Cadigan said.
Chris Mursau, vice president of Topgrading, Inc., closed out the day by taking the audience through hiring best practices. Topgrading is a hiring process that shifts the paradigm of what most people do when it comes to hiring and interviewing.
The Silver Gala: Nexstar Legacy Foundation
On the evening of the first day of general session, Nexstar hosted the Silver Gala for Super Meeting attendees, which benefited the Nexstar Legacy Foundation and its programs. During the evening of entertainment, including a Bill Clinton impersonator, comedian Gary Gulman and live auction; the Foundation raised a record $282,000, said Foundation Executive Director Kate Cinnamo.
The Foundation recognized the Nexstar strategic partners who donated at the event: A.O. Smith, Barnett, Ferguson, Goodman Manufacturing, Johnson Media Group, Lennox, Mitsubishi, Rapit Printing, Rheem/Ruud, Scorpion, Service Titan, Swick Media, TRIC Tools, Inc., and WinSupply.
Coaching and Leadership
To build better leaders, owners and upper management must work on their own leadership skills. Nexstar brought in Michael Bungay Stanier, founder of Box of Crayons and author of The Coaching Habit, led the learning on day two of general session.
Stanier spoke to the group about the importance of getting better at coaching. He had the group practice coaching by listening, and asking five game-changing questions to up their coaching skills. Stanier said that listening well is one of the best ways to embody “servant leadership.”
Dr. Nido Qubein was the last keynote at Super Meeting, who reminded the Nexstar members to live a life full of success, but also of significance. Qubein immigrated to the United States when he was a teenager with $50 to his name. He now serves as the chair of Great Harvest Bread Company and on the board of several national organizations.
“Can I just make a suggestion to you this afternoon that will change your life for the better?” Qubein said. “Having a to-do list is a must, but it’s not enough. We must all have a to-be list. You can’t have a to-be list without a ‘stop-doing list.’”