Trained Technicians Provide Exceptional Customer Service
Nexstar offers online training that supports our classroom training and the ideology of Nexstar’s trainers and coaches. Technicians also have their own website to watch video modules, participate in e-learning courses and download scripts, tools and visual aids. The online content supports key concepts like: knowing your average ticket, building trust with customers and how to create the best customer experience on a service call.
Check It Out!
Ready to experience Nexstar’s online training? Check out this video from Nexstar’s Customers First video series. Titled Consistency, the video explains how contractor service system training can ensure that customers receive consistent positive interaction no matter who they’re working with from the company . Click the play button to watch.
Nexstar offers the most comprehensive PHCE training in the industry. All of our training is participant-centered, meaning that we approach training from the learner’s perspective, making our content engaging and easy to understand, practice and implement. Our classes include:
Service System: A 3-day course for PHCE technicians. This is Nexstar’s most popular class. Technicians will gain the ability to understand how customers make buying decisions and they will be able to demonstrate premium value that customers are willing to pay for. They will also learn how to identify, raise and clear objections proactively. HVAC Specific Service System: A 3-day course focused on specific HVAC training as it relates to the Nexstar Service System. Providing the same content as the standard Service System, there is specific emphasis on technical conversations and HVAC troubleshooting best practices. Advanced Service System: This 3-day course dives deeper into the studies that created the Service System and students will take action in developing refined communication skills ans awareness. Skills practice will enable students to create conversations that get to the matter at hand when working with customers to make buying decisions. Service Management: Service managers will spend 3 days discussing the tools and PHCE business systems that will help them streamline essential operations, develop their employees and drive sales. Exceptional service manager training that creates a support system of peers that are united in helping each other.